Pharmacy Concierge

A real person, not a support queue.

The Pharmacy Concierge is our team of Account Managers. Every member pharmacy has a dedicated one: someone who understands pharmacy and helps from your first listing to your first trade, and every trade after.

A Dedicated Account Manager for every member Phone, email and text Included. Free to join.

Join Free → Talk to the Concierge

An InStockRx Account Manager on a call with a member pharmacy

What your Account Manager does

Someone who knows your pharmacy, and knows pharmacy.

Your Dedicated Account Manager handles sourcing, listing and questions, so your team stays focused on patients.

Get you up and running

Your Account Manager helps your team get comfortable on the platform, from setting up your account to your first listing and first trade.

Track down hard-to-find stock

Short on a brand medication your wholesaler cannot fill? Your Account Manager helps you find it from other pharmacies on the marketplace.

Answer the questions

Listings, offers and orders go to a person who knows your account, not a ticket queue. Your staff never has to become the help desk.

Who you will talk to

Account Managers who understand how your pharmacy works.

Pharmacy is not one business. The Pharmacy Concierge is provided by Account Managers who understand:

Independent pharmacy, where every dollar on the shelf matters
Multi-site pharmacy and moving stock between your own locations
Facility pharmacy and the returns cycle
Limited-distribution and high-value specialty pharmacy
Health-system pharmacy

For associations and groups

Not a support line, and not your staff's problem.

Real people your members can call, so your team never becomes the help desk. When a member has a question, a real person answers, and it never comes back to your office.

Talk to our partnerships team

Reach the Concierge

Call, email or text. A person answers.

Already a member, or thinking about joining? Get in touch and we will connect you with an Account Manager.

Phone · (813) 213-4945
Email · info@instockrx.com
Hours · Monday to Friday, 8am to 6pm EST

Questions

About the Pharmacy Concierge

Is the Pharmacy Concierge included with membership?

Yes. Every member gets a Dedicated Account Manager. Joining InStockRx is free, and a fee applies only when you sell.

Who is my Account Manager?

Every member pharmacy has a dedicated Account Manager. If you are not sure who yours is, call (813) 213-4945 or email info@instockrx.com and we will connect you.

What can my Account Manager help with?

Getting your team comfortable on the platform, listing surplus, tracking down hard-to-find stock, and questions about offers and orders, so your team stays focused on patients.

Is the Pharmacy Concierge the same as a Dedicated Account Manager?

Yes. The Pharmacy Concierge is the service, and your Dedicated Account Manager is the person who provides it.